Contacts for Spin Dog Casino Support in the UK
Spin Dog Online Casino provides several contact methods for UK players who need assistance. The support team operates daily and can help with account issues, payment queries, technical problems and general questions about the casino services.
Live Chat
Live chat is the fastest way to get help. The chat function appears as a button in the bottom right corner of the website. Click the button to open the chat window. Enter your name and email address to start a conversation. A support agent will connect within 1–2 minutes during operating hours.
Live chat operates from 8:00 AM to midnight GMT every day. Response times are under one minute during peak hours (6:00 PM to 10:00 PM). The chat system saves conversation transcripts and sends them to your email address after each session ends.
The chat agents can share screenshots and guide you through solutions in real-time for technical issues. They can also process account updates and check transaction statuses immediately.
Email Support
Email support handles detailed inquiries that require documentation or investigation. Send messages to the support email address listed below. Include your username and registered email address in all correspondence. Attach any relevant screenshots or documents to help resolve your issue faster.
The email team responds within 24 hours to all inquiries. Complex issues involving payments or account verification may take up to 48 hours for a complete response. You will receive an automatic confirmation email with a ticket number when your message arrives.
For faster email processing, use clear subject lines that describe your issue. Examples include “Withdrawal Delay – Username123” or “Bonus Not Credited – 15 January 2025”.
Phone Support
Phone support operates Monday to Friday from 9:00 AM to 6:00 PM GMT. Call the UK support number listed below to speak with an agent directly. Have your account details ready before calling. The average wait time is 3–5 minutes during business hours.
Phone agents can help with urgent matters such as account locks, payment failures and responsible gaming settings. They cannot process withdrawals or change account details over the phone for security reasons. These requests must go through email or live chat with proper verification.
International players can request a callback through the website contact form. Enter your phone number and preferred calling time. An agent will call within the specified timeframe.
Website Contact Form
The contact form is available in the Support section of the website. Select your inquiry type from the dropdown menu: Account, Payments, Bonuses, Technical or Other. Fill in all required fields including your username, email address and detailed message.
The form allows file attachments up to 5MB in size. Accepted formats include JPG, PNG, PDF and DOC files. Use this feature to submit verification documents or screenshot evidence of technical issues.
Contact form submissions route to the appropriate department based on the inquiry type selected. This ensures faster response times compared to general email inquiries. You receive the same ticket number system and 24-hour response guarantee as email support.
Contact Details
Office Address: 296B Norwood Rd, Norwood, London SE27 9AF, UK
Phone Number: +442034902042
Email: [email protected]
Operating Hours:
- Live Chat: 8:00 AM – 12:00 AM GMT (Daily)
- Phone Support: 9:00 AM – 6:00 PM GMT (Monday-Friday)
- Email Support: 24/7 (Responses within 24 hours)
