Frequently Asked Questions at Spin Dog Casino
This FAQ page provides answers to the most common questions about Spin Dog Casino. The information covers key topics that players regularly ask about, including account registration, payment processing, bonus terms and technical issues. Each answer contains the essential details needed to resolve typical queries.
The questions are organised into sections for easy navigation. Account-related queries appear first, followed by payment information, bonus details and technical support topics. These FAQs reflect the most frequent inquiries received by the customer support team over the past year.
Players should review these FAQs before contacting support, as most issues can be resolved using this information. The answers apply to all UK players using the SpinDog Casino platform. For questions not addressed here, the customer support team remains available through live chat and email. This FAQ content is updated regularly to reflect current policies and procedures.
Popular Questions
How do I create an account at Spin Dog?
Click the Sign up button on the homepage. Fill in the registration form with your personal details including name, date of birth, address and email. Create a username and password. Verify your email address through the confirmation link sent to your inbox. Complete the age verification process as required by UK law.
What documents do I need for account verification?
You need to provide proof of identity and proof of address. Acceptable identity documents include a passport, driving licence or national ID card. Use a recent utility bill, bank statement or council tax bill dated within the last three months for address proof. Documents must be clear and show all corners.
Can I have multiple accounts?
No. Each player can only have one account at Dog Spin Casino. Creating multiple accounts violates the terms and conditions and will result in account closure and forfeiture of funds. Contact customer support instead of creating a new account if you forgot your login details.
What payment methods are available?
We accept Visa, Mastercard, cryptocurrencies and bank transfers. Available methods vary based on your location. Some payment methods are not available for withdrawals. Check the cashier section for the current list of supported options.
How long do withdrawals at SpinDog Casino Online take?
Cryptocurrencies withdrawals are instant. Card withdrawals take 3-5 business days. Bank transfers take 5-7 business days. First withdrawals take longer due to verification requirements. The finance team reviews all withdrawal requests during business hours Monday to Friday.
What are the deposit and withdrawal limits?
Minimum deposit is £10 for most payment methods. Maximum deposit limits depend on your account status and payment method. Minimum withdrawal is £20. Maximum withdrawal is £5,000 per transaction and £20,000 per month for standard accounts. VIP players have higher limits.
How do wagering requirements work?
Wagering requirements at SpinDog indicate how many times you must bet the bonus amount before withdrawing winnings. For example, a £50 bonus with 30x wagering requires £1,500 in total bets. Different games contribute different percentages towards wagering. Slots contribute 100%, while table games contribute less.
Why was my bonus not credited?
Bonuses may not credit for several reasons. Check that you entered the correct bonus code, met the minimum deposit amount and qualified for the offer. Some bonuses exclude certain payment methods. Bonuses are only available once per player, household or IP address. Contact support if you believe there was an error.
What should I do if a game freezes during play at Casino Online SpinDog?
First, refresh your browser and clear your cache. Check your internet connection is stable. Try loading the game in a different browser. Note the game name and time of the issue if the problem continues. Contact customer support with these details. Any incomplete rounds will be completed automatically according to the game rules.
Are the games fair?
All games use Random Number Generators (RNG) tested by independent auditors. The casino displays RTP (Return to Player) percentages for each game. Third-party testing agencies regularly audit the games for fairness. The UK Gambling Commission monitors compliance with fair gaming standards.
How do I set deposit limits?
Go to your Online Casino SpinDog account settings and select the Responsible Gaming section. Choose your preferred deposit limit: daily, weekly or monthly. Select the amount and confirm the change. Deposit limit increases take 24 hours to activate. Decreases apply immediately. You can also set session time limits and loss limits in the same section.
